Shipping Rates: U.S.:

Click these links for information on specific shipping methods or browse the information below about the shipping methods we offer for orders shipped by Crazyals.com within the U.S.:
Standard Shipping
Two-Day Shipping
Next Day Shipping
Alaska and Hawaii Addresses
APO/FPO Addresses
U.S. Protectorates
Prisons

Some items offered on our website are fulfilled by independent sellers whose shipping rates are different than our rates listed below. The seller of each item in your order will be clearly noted on the Shipping/Billing page.

How are shipping and handling costs calculated? We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Here is the equation we use to calculate the total shipping cost:
(Highest Applicable Per-Shipment Cost) + (All Per-Item Costs) = Total Shipping Fee
Note: Per-item costs for some products are a flat rate per unit while for others the per-item cost is based on the product's weight. See rate chart below for details.

How are items shipped? We use a variety of carriers for each shipping option. It is not possible to specify a preferred carrier when placing your order. When you select Next Day, or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

What about Alaska, Hawaii, or APO/FPO addresses? Some items cannot be shipped to these destinations. See our list of Shipping Restrictions or check the item's detail page for eligibility.

*Books with listed availabilities of more than 3 weeks may incur an additional shipping fee of $1.99 per item.

Add $10 for two-day shipments to AK, HI, and PR. *Books with listed availabilities of more than 3 weeks may incur an additional shipping fee of $1.99 per item.

Add $20 for Next Day shipments to to AK, HI, and PR. *Books with listed availabilities of more than 3 weeks may incur an additional shipping fee of $1.99 per item.

Most items can be shipped to Alaska and Hawaii addresses, except:

Additionally, some items from our Tools & Hardware and Outdoor Living stores can't be shipped to Alaska or Hawaii if they are extremely heavy, oddly-shaped, or considered hazardous. Check the item's product detail page for eligibility. Available shipping options will appear at checkout when you enter a shipping address.

Most items can be shipped to APO/FPO addresses, except:

Additionally, some apparel, camera and photo, electronics, health and personal care, housewares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO/FPO addresses. Check the item's product detail page for eligibility.

U.S. Protectorates (including Puerto Rico)
Only the following items can be shipped to U.S. Protectorates:

This Site delivers to penitentiaries, but we strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package.

We're unable to affix any special labels or instructions to the packages and on the outside will indicate only the destination address, our company name, and our return address. We also cannot allow gifts to be sent anonymously to inmates; the sender's billing address will appear on the order invoice.

Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail. While Owner often sends packages via U.S. Mail, we also use UPS, FedEx, and Airborne/DHL. Unfortunately, there is no way for customers to request a specific shipper. To avoid delivery problems, you might consider having the items shipped to you and then shipping them to the penitentiary via U.S. Mail.

Shipping Preferences

Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order via our order form, you can choose from one of these shipping preferences:

Read below for more information on each option.

Trying to keep shipping costs down? Choose this first option. We'll consolidate your items into the fewest shipments possible. (We'll always show you the minimum number of shipments needed to complete your order.) Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping.

The number of shipments we make for your order is dependent upon:

In some cases, you might receive more shipments than we indicated you would when you placed your order. Regardless, we will never charge you more for shipping than the amount that was originally quoted to you at the time you place your order.
Be aware that items listed as having Not Yet Released or Back Ordered availability can potentially delay shipments that are designated to be grouped into as few shipments as possible.

I want my items faster. Ship them as soon as they become available (at additional cost)
Ordering items with different availabilities? Don't let the slower items hold up the rest of your order! Choose this option to have your items ship as they become available, beginning with those already in stock. If some of the items in your order are eligible for Guaranteed Accelerated Delivery, you should choose this option if you want to receive those items quickly--otherwise, the delivery of the items may be delayed.

You'll be charged a per-shipment fee for each shipment, but you'll get some or all of your items earlier than you would have if you'd chosen the "Group my items into as few shipments as possible" option. Of course, we'll still attempt to save you money by consolidating items where it makes sense to do so.

International Shipping

• Introduction
• Restrictions
• Customs, Duties, and Taxes
• Import Fees
• Terms & Conditions (Import Fees)
• Shipping Rates: Guam & US Protectorates

We gladly accept orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the deliver address for your order.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits (which apply to Priority International Shipping only.)

Please note: For your protection, we will send any order valued at $400 or more via a trackable method.

The following items can be shipped to almost all destinations outside the U.S.:

Additionally, some software, tools, video games, jewelry, sporting goods, consumer electronics and kitchen items can be shipped to the following countries:
Australia, Austria, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Taiwan, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates.

All products shipped to these countries via Priority International Shipping are subject to an import fees deposit. We use this ship method for all non-media products; customers can also choose this method for books, DVDs, music and VHS videos.
*Note: Books that require special handling because they are extremely heavy (for example, multi-volume sets) cannot be shipped outside the U.S. If this is the case, it will be noted on the product detail page.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from this Site, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require us to state the value of the gift item directly on the package.

Returns & Replacements
The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to any replacement product we might ship (in our discretion) if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please contact us at the email address listed in the About Us section.

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

For your convenience, when we use Priority International Shipping to the above listed countries, Crazyals.com Export Sales will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier or another agent to pay the Import Fees on behalf of you (or the recipient) to the appropriate authorities of the destination country (See detail below). If applicable, you authorize us to designate a carrier to act as your agent to clear the merchandise with the relevant customs and tax authorities in the destination country; in the case of gifts or other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). For your convenience, when we use Priority International Shipping to eligible countries, Crazyals.com Export Sales will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier or another agent to pay the Import Fees on your behalf (or on the recipient's behalf) to the appropriate authorities of the destination country.

Read below for the answers to further questions about the Import Fees Deposit and applicable Terms of Use.

Which products does the Import Fees Deposit apply to?
Eligible items sent via Priority International Shipping will have an estimated Import Fees Deposit applied to the order. Orders for some types of products may only be sent via Priority International Shipping and to certain eligible countries. Orders for books, music, videos, or DVDs that are shipped via Standard International or Expedited International Shipping will not include an estimated Import Fees Deposit.

What if the actual Import Fees are less than the Import Fees Deposit I was charged?
If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit Crazyals.com Export Sales estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification email to confirm the amount of the refund.

What if the actual Import Fees are more than the Import Fees Deposit I was charged?
You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.

How do you estimate the amount of the Import Fees Deposit?
We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.

How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?
Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods.

Your order with Crazyals.com Export Sales. (Crazyals.com Export) for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

You authorize Crazyals.com Export to designate a carrier (Designated Carrier) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees. Crazyals.com Export is not an agent and provides this as a value added service to customers.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order. By placing your order, you agree to allow Crazyals.com Export to collect the Import Fees Deposit. This deposit will be used, on your behalf, to reimburse the designated carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Carriers may disclose to Crazyals.com Export the amount of actual Import Fees levied ("Actual Import Fees"). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Crazyals.com Export will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation email.

These Terms of Use are in addition to the standard Terms of Use of this Site. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.

Check the protectorates list at the bottom of this page to see if these terms apply to your destination.
We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Here is the equation we use to calculate the total shipping cost:
(Highest Applicable Per-Shipment Cost) + (Number of Items x Per-Item Cost) = Total Shipping Fee

Standard Shipping

• 7 to 10 business days
• Some destinations may take longer

	Per Shipment	Per Item
CDs, Music Cassettes, Vinyl, DVDs	$2.99	$0.99
Books*	$4.00	$0.99
Video Games	$4.50	$0.99
Software, VHS Videotapes	$4.99	$0.99
Toys	$4.99	$0.85/lb.
Baby	$5.99	$0.59/lb.
Any combination of the above items	Highest applicable per-shipment charge	As above

*Books with listed availabilities of more than 3 weeks may incur an additional shipping fee of $1.99 per item.

International Priority Shipping

*Books with listed availabilities of more than 3 weeks may incur an additional shipping fee of $1.99 per item.

Protectorates and Territories Included in the U.S. Protectorates Shipping Region

• American Samoa
• Guam
• Mariana Islands
• Marshall Islands
• Micronesia
• Palau
• Puerto Rico
• U.S. Virgin Islands

Weather Delays

If you live in an area experiencing snowstorms or other extreme weather, weather delays may add an additional 2 to 3 days to the estimated delivery date of your order.

Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected. Below are some general guidelines for items shipped by Owner to the following destinations:

Items that require special handling because they are extremely heavy can be shipped only to locations within the U.S. Please also check the product detail pages for this and any other item-specific shipping restrictions.

Availability

The availability estimate on each item's product detail page describes how long it will take that item to reach one of our fulfillment centers once you place your order.
Items listed as "In Stock" are, of course, already available in at least one fulfillment center. Once the items you ordered are in stock, we'll package and ship them to you.

This process can take a few days (if you choose FREE Super Saver Shipping). Most orders will ship out within 72 hours of the items being in stock. For more information about our availability estimates, please refer to the list below.

The availability estimate does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.

Ordering multiple copies? Please be aware that our availability estimates are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.

The following is a list of the several types of availability estimates you might see for items in our stores.

We will inform you by email if any items in your order prove to be unavailable.

Delivery Estimates

Our estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships within" time listed on a product's detail page), and whether you have requested that we minimize the number of shipments or ship items as they become available. The estimated shipping date is displayed on the order form, just before you place your order.
We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen. Orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.

For example, if you order an item that is listed as "usually ships in 3-5 days" and select standard U.S. shipping (which typically takes 7-10 business days), you can use the chart above to determine that your order should arrive 10-15 business days after you place it.
Read below for the answers to related questions:
What if I want to get my items faster? You can select a different shipping speed by selecting a different Shipping Type from the dropdown list on the order form. Note that changing your shipping speed will not affect the estimated shipping date, but it will improve the estimated delivery date.
If I request Next Day Shipping, will I get my order the next day? Not all of the items listed on our site are available immediately, so selecting Next Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for Next Day or Two-Day Shipping. Also, when you select Next Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
How much does shipping cost? Visit our U.S. Shipping Rates, U.S. Protectorates Shipping Rates, or International Shipping Rates pages.
Orders that are fulfilled by Owner and shipped via a trackable method (such as UPS) will have tracking information available in My Account. Please check this information if available and read through the following options:

• If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
• If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please email us.

Tracking Your Package

You can track your order by clicking on the Order Tracking link located at the left side of the home page. This will popup a child window. Simply enter your order number then press the View button. If the order has already been shipped the tracking number will be displayed. You can then click on the Tracking Number to view detailed UPS, FedEx, or USPS tracking information.
Note: To speed delivery, shippers may not location-scan all of their shipments.  When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.
Some shipments, such as Standard International shipments, are not trackable.
If you are a registered customer and not sure whether your order has been shipped, check the status of your recent orders in My Account.
UPS

U.S. Postal Service

DHL Worldwide Express

A1 Courier Services

ABF Freight System, Inc.

Airborne Express

Dynamex

Eagle

Enroute

FedEx

Menlo Worldwide/UPS Supply Chain Solutions

• Package Tracking: http://forwarding.ups-scs.com/tracking/TrackingQuery.aspx
• Phone: 1-800-443-6379

Fulfilled by Crazyals.com

Items "Fulfilled by Crazyals.com" are shipped from one of our fulfillment center to you. All of our standard shipping rates and policies apply to these items, including FREE Shipping on qualifying orders.
"Fulfilled by Crazyals.com" items are sent to you via one of our carriers (US Postal Service, UPS, DHL, etc.) at whatever delivery speed you choose (standard shipping, 2-day shipping, etc).
After you place an order, the carrier, ship date, and estimated delivery date for your package will be listed in My Account and can be found in your shipment confirmation email. If you have a tracking or delivery confirmation number, you can track your package by clicking the Order Tracking link on the left of the page.
Crazyals.com also handles all customer service and product returns for "Fulfilled by Crazyals.com" items. If you need assistance with anything, please visit our Help pages by clicking the Help link on the left of any page of our Website.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the link on the left side of any page on our Website.

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination.
Carrier Does Not Deliver to the Address. The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your Crazyals.com orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail. Also, if you (or your office) have put in a request for address forwarding, please note that the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Items Requiring Special Handling

Oversized and extremely heavy items are marked on their product detail pages as requiring a special surcharge. The surcharge varies depending on the size and weight. These items typically cannot be shipped outside the U.S.
Items listed with availabilities of more than 3 weeks will incur an additional charge of $1.99 per item due to the additional labor required in ordering directly from the supplier.
Both of these charges will be included in the Shipping & Handling subtotal of your order.
Items in our other stores that are extremely oversized or weigh over 150 pounds are marked on their product detail pages as requiring special handling and will ship separately from other items in your order. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process before you send us your order. Please note that each shipment of these items requires an adult signature upon delivery. Once your order leaves our fulfillment center, you will be contacted by the shipper within 10 business days to arrange a specific time for delivery.
Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations.

Recycling Our Packaging Materials

We recognizes the importance of shipping your items so that they arrive in perfect condition, and we use a variety of packaging materials to protect the products you've ordered. But we also care about the environment, as do many of our customers. That's why we make sure our packaging materials are recyclable, and, where possible, made from recycled materials themselves.
The Box
Virtually every order we ship is in a corrugated container composed of 43 percent recycled fiber. Once used, these containers are 100 percent recyclable for use in the manufacture of other paper products. Corrugated shipping containers are one of the most commonly accepted materials by either curbside recycling programs or at recycling centers nationwide. In 2005, 76.6 percent of all containers produced were recovered for recycling.
The Pillows
The air-filled cushions sometimes used to protect the items in our shipments are 100 percent recyclable. They're made with either low-density polyethylene (LDPE, recycle symbol 4) or high-density polyethylene (HDPE, recycle symbol 2) and are non-toxic. If you cannot re-use or recycle air-filled cushions, they can be deflated and disposed of. Deflated air-filled cushions take up less than 1% of their inflated volume and can be recycled where appropriate facilities are available and are acceptable for land fills.
The Peanuts
Less than 1% of shipments may contain Flo-Pak polystyrene loose fill packing material, commonly known as peanuts. They're made from 100 percent recycled material (waste polystyrene), are nontoxic, and contain no substances--such as CFCs--that are harmful to the earth's ozone layer. Better yet, they're 100 percent recyclable. Check with your curbside recycling program to determine whether it accepts plastic peanuts. If it doesn't, peanuts can be recycled at thousands of locations nationwide, including many local pack-and-ship stores and gift shops. (These stores will often also accept and reuse your boxes.) To find the recycling center nearest you that accepts packing peanuts, call the Peanut Hotline toll free at (800) 828-2214.
Other Ways to Recycle

A Note About Oversize Shipments
To conserve packing materials, large items such as DVD players or grills may be shipped in their original box rather than a Crazyals.com box. In most cases, these are corrugated containers that can be easily recycled, either via your curbside recycling program or at a recycling center. For recycling information on other materials used to pack these shipments, please contact the item's manufacturer.

Privacy Policy

Owner knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting the Site, you are accepting the practices described in this Privacy Policy.

The information we learn from customers helps us personalize and continually improve your shopping experience at this site. Here are the types of information we gather.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries. Controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

This Site also displays targeted advertising based on personal information about users. Although the Site does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a targeted advertisement meet the targeting criteria used to display the ad (for example, users in the northwestern United States who like classical music).

This Site gives you access to a broad range of information about My Account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

This Site does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use this Site only with the involvement of a parent or guardian.

This Site is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor website. If you would like to contact us directly about the Safe Harbor program, please send an email to the address listed in the About Us section of this Site.

Conditions of Use, Notices, and Revisions

If you choose to visit this Site, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Tennessee. If you have any concern about privacy at the Site, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. We may email periodic reminders of our policies and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and My Account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through this Site or one of our third-party sellers; make a purchase; provide information in My Account (and you might have more than one if you have used more than one email address when shopping with us); communicate with us by phone, email, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries; provide employer information when opening a corporate account; participate in Discussion Boards or other community features; provide and rate Reviews; specify a Special Occasion Reminder; and employ other Personal Notification Services, such as Available to Order Notifications. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of reviews and emails to us; personal description and photograph in My Account; and financial information, including Social Security and driver's license numbers.

Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type, version, and timezone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our telephone number. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Third-Party Advertisers and Links to Other Websites
Examples of third-party advertisers and advertising companies that you can link to from this website or that serve advertising content directly to your browser on certain webpages include Doubleclick. You can find out more about its information collection and use practices, including how to opt out of cookies and other collection techniques that is uses, by clicking on the above link to its website.

Information You Can Access
Examples of information you can access easily at this Site may include up-to-date information regarding recent orders; personally identifiable information (including name, email, password, and communications preferences settings); payment settings (including credit card information and gift certificate, gift card, and check balances); email notification settings (including Alerts, Available to Order notifications, Delivers, Special Occasion Reminders, and newsletters); recommendations (including recent product view history, prior order history, and Favorites); shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries); and your Profile (including your product Reviews, Requests, and Recommendations).

Terms of Use  

This statement covers the terms of use for all users of this Site. The Site is owned and operated by the entity whose details appear in the About Us section of this website ("Owner"), including the sale of products through the online store.
All of the contents, including text, images, product descriptions, illustrations, design, software files and audio and video materials ("Materials"), contained in this Site are provided by Owner subject to your compliance with the Terms of Use set forth below. If you do not agree to the terms and provisions of this Legal Notice, you should not use the Site or download Materials from the Site.
PRIVACY
Please review our Privacy Policy, which also governs your visit to this site, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Owner and protected by U.S. and international copyright laws. All software used on this site is the property of Owner or its software suppliers and protected by United States and international copyright laws.
TRADEMARKS
CRAZYALS.COM and other Crazyals.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Owner or its affiliates in the U.S. and/or other countries. Owner’s trademarks and trade dress may not be used in connection with any product or service that is not the Owner’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Owner. All other trademarks not owned by Owner or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Owner or its affiliates.
LICENSE AND SITE ACCESS
Owner grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Owner. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Owner. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Owner and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Owner's name or trademarks without the express written consent of Owner. Any unauthorized use terminates the permission or license granted by Owner. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray Owner, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Crazyals.com logo or other proprietary graphic or trademark as part of the link without express written permission.
MY ACCOUNT
If you use this Site, you are responsible for maintaining the confidentiality of My Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under My Account or password. Owner does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use this Site only with involvement of a parent or guardian. Owner and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Owner reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Owner and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Owner and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Owner or its affiliates for all claims resulting from content you supply. Owner has the right but not the obligation to monitor and edit or remove any activity or content. Owner takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
Owner and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
RISK OF LOSS
All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Owner and its affiliates attempt to be as accurate as possible. However, Owner does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If a product offered by Owner itself is not as described, your sole remedy is to return it in unused condition.
PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.
With respect to items sold by Owner, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Owner. Your purchases from third-party sellers using Crazyals.com Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.
OTHER BUSINESSES
Parties other than Owner and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Websites. Owner does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY OWNER OR ITS AFFILIATES ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. OWNER AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OWNER AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OWNER AND ITS AFFILIATES DO NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR EMAIL SENT FROM CRAZYALS.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OWNER AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting this Site, you agree that the laws of the state of Tennessee, without regard to principles of conflict of laws, will govern these Term of Use and any dispute of any sort that might arise between you and Owner or its affiliates.
DISPUTES
Any dispute relating in any way to your visit to this site or to products you purchase through this site shall be submitted to confidential arbitration in Memphis, Tennessee, except that, to the extent you have in any manner violated or threatened to violate Owner’s intellectual property rights, Owner may seek injunctive or other appropriate relief in any state or federal court in the state of Tennessee, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to this site. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESS IS LISTED IN THE About Us SECTION OF THIS SITE

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Owner's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Owner and its affiliates that your copyrighted material has been infringed.

Owner's Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:

AT OUR ADDRESS LISTED IN THE About Us SECTION OF THIS SITE – ATTN COPYRIGHT AGENT

Additionally, Owner takes a number of steps to help ensure that our third-party seller platforms are safe and that our sellers are of the highest quality. However, keep in mind that customer protection is a two-way street. When buying or selling on any online venue, caution must always be practiced.

The overwhelming majority of online transactions are completed without incident. While the possibility of being defrauded by a third-party seller is minimal, there are some risks. Owner has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Safety and Security Tips

Protect your passwords.

Be wary of unsolicited email and telephone contacts.

• Owner will never email or call a customer and ask that they disclose or verify their password, credit card, or banking account number. Such information should only be submitted when completing an order on this Site, registering as a Preferred Customer, contacting us, or when making updates to My Account or Seller Account areas. If you receive a suspicious email with a link to update My Account information, do not click on the link--instead go directly to this Site and then to My Account. You can find out more about How to Identify Phishing or Spoofed Emails from our Help page.
• If you are contacted by, or receive an unsolicited email from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to us for investigation.
• Buyers and sellers on the third-party sales platform should always carefully review order and shipment confirmation emails to ensure that they are legitimate and have been sent by this Site. To do this, simply cross-reference confirmation emails with the transaction history found within the Seller Account area.
• If you receive a suspected spoofed Crazyals.com email, or discover a fake Crazyals.com Website, please report the incident to us immediately.

Identifying Phishing or Spoofed Emails

From time to time, you might receive emails that look like they come from the Site, but they are, in fact, falsified. Often these emails direct you to a Website that looks similar to the Crazyals.com Website, where you might be asked to provide account information such as your email address and password combination. Unfortunately, these false Websites can steal your sensitive information; later, this information may be used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.
Below are some key points to look for in order to identify these emails:

1. Know what we won't ask you for
Owner will never ask you for the following information in an email communication:

2. Requests to verify or confirm My Account information
This Site will not ask you to verify or confirm My Account information by clicking on a link from an email.

3. Attachments on suspicious emails
We recommend that you do not open any email attachments from suspicious or unknown sources. Email attachments can contain viruses that may infect your computer when the attachment is opened or accessed. If you receive a suspicious email purportedly sent from the Site that contains an attachment, we recommend that you delete it and do not open the attachment.

4. Grammatical or typographical errors
Be on the lookout for poor grammar or typographical errors. Some phishing emails are translated from other languages or are sent without being proofread, and as a result, contain bad grammar or typographical errors.

5. Check the return address
Is the email from the Site? While phishers often send forged email to make it look like it came from this Site, you can sometimes determine whether or not it's authentic by checking the return address. If the "from" line of the email looks like "crazyals-security@hotmail.com" or "crazyals-fraud@msn.com," or contains the name of another Internet service provider, you can be sure it is a fraudulent email.

6. Check the Website address
Genuine Crazyals.com websites are always hosted on the "Crazyals.com" domain--"http://www.Crazyals.com/. . . " (or "https://www.Crazyals.com/. . ."). Sometimes the link included in spoofed emails looks like a genuine Crazyals.com address. You can check where it actually points to by hovering your mouse over the link--the actual Website where it points to will be shown in the status bar at the bottom of your browser window or as a pop-up.

We never use a web address such as "http://security-Crazyals.com/. . ." or an IP address (string of numbers) followed by directories such as "http://123.456.789.123/Crazyals.com/. . . ."

Alternately, sometimes the spoofed email is set up such that if you click anywhere on the text you are taken to the fraudulent Website. We will never send an email that does this. If you accidentally click on such an email and go to a spoofed Website, do not enter any information and just close that browser window.

7. If an email looks suspicious, go directly to the Crazyals.com Website
When in doubt, do not click the link included in an email. Just go directly to www.Crazyals.com and click My Account to view recent purchases, or review My Account information. If you cannot access My Account, or if you see anything suspicious, let us know right away.

8. Do not "unsubscribe"
Never follow any instructions contained in a forged email that claim to provide a method for "unsubscribing." Many spammers use these "unsubscribe" processes to create a list of valid, working email addresses.

9. Protect My Account information
If you did click through from a spoofed or suspicious email and you entered My Account information you should immediately update your Crazyals.com password. You can do this through My Account by choosing the option to "Change your name, email address, or password" found under Account Settings.

Please be assured that if someone has been able to look at My Account, they are not able to see your full credit card information. However, orders can be sent from My Account using your credit card so please contact us immediately if you notice any orders that you do not recognize.

However, if you did submit your credit card number to the site linked to from the forged email message, we advise that you take steps to protect your information.

You may wish to contact your credit card company, for example, to notify them of this matter. Finally, you should delete that credit card from your Crazyals.com account to prevent anyone from improperly regaining access to My Account. To do so, click "Edit or delete a credit card" under Payment Settings in My Account.

If you have received an email you know is a forgery, or if you think you have been a victim of a phishing attack and you are concerned about your Crazyals.com account, please let us know right away.

Satisfaction Guarantee

What is our Satisfaction Guarantee?
We want you to buy with confidence anytime you purchase products on this Site. That is why we guarantee purchases from this Site and Merchant sellers when payment is made via the Crazyals.com website. The condition of the item you buy and its timely delivery are guaranteed under t our Satisfaction Guarantee.
After you have read carefully through the following important guidelines, click below to submit your claim.
When is a buyer covered under our Satisfaction Guarantee?

When is a product "materially different" than what the seller advertised?
If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different" and that seller should be willing to offer a refund or exchange within 30 days of shipment. If the seller does not accept the return, your purchase is eligible for our Satisfaction Guarantee. Please visit our Help & FAQ section for more information regarding returns.

Items are considered "materially different" in these circumstances:

When submitting a Satisfaction Guarantee claim with the reason "materially different," you will need to select one of the reasons above and provide comments explaining why the item you received is materially different from the item you purchased.

Please note that this does not extend to cases where you are simply disappointed with an item. Crazyals.com will ultimately determine material difference at our discretion.

What are the requirements of our Satisfaction Guarantee?

How much coverage will buyers receive?
Buyers who pay for purchases via this Site are eligible to receive up to $2,500 of the purchase price, including shipping charges.

How do I file a claim?
Please contact our claims department at claims@crazyals.com for a claim form.

What happens after submitting a claim?
We appreciate your patience and cooperation during the processing period, as we may contact you for additional information. We may also attempt to contact the seller to encourage him or her to work directly with you to resolve the problem. Please contact us at claims@crazyals.com if you reach a settlement with the seller while we are processing your Satisfaction Guarantee claim.

Are all purchases backed by the Satisfaction Guarantee?
Yes. If you meet the conditions above, you're covered!

What does it cost?
Buyers are covered at no cost. We're committed to creating a safe buying experience at the Site. If you have additional questions about the Satisfaction Guarantee, please contact us at claims@crazyals.com.

What countries are covered by the Satisfaction Guarantee?
Customers who use Crazyals.com Payments and who reside in the following countries are covered under our Satisfaction Guarantee: Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Iceland, Ireland, Italy, Japan, Republic of Korea, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Scotland, South Africa, Spain, Sweden, Switzerland, the United Kingdom, and the United States. (Note: U.S. protectorates, including Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, APO/FPO, etc., are also supported by Crazyals.com Payments.)

How do I cancel a pending claim?
Buyers can contact us at claims@crazyals.com to indicate that the transaction has been resolved or simply reply to our initial claim confirmation email. Sellers will need to contact the buyers and encourage them to write to us in order to revoke or cancel a pending claim. If a resolution has been reached after a claim check has already been sent, please contact us at claims@crazyals.com to make arrangements for repayment.

Customer Bill of Rights

1. Safe shopping. When you shop at this Site, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. If you feel more comfortable, you may enter only your card's last five digits and its expiration date for most online purchases. Once you have fully submitted your order, you may phone in the rest of your card number.
2. No obligation. Our Personal Notification Services, such as Crazyals.com Alerts and Email Me When Available, are provided free of charge, and you are under no obligation to buy anything.
3. Unsubscribing. You can unsubscribe or change your subscription to any of our Personal Notification Services at any time. Simply visit your My Account page to modify your settings online.
4. Updates. As a customer, subscriber, or contest entrant, you will occasionally receive email updates about important functionality changes to the Website, new services, and special offers we think you'll find valuable. But if you'd rather not receive them, please visit your My Account page to change your preferences.
5. Privacy. We know that you care about how information about you is used and shared, and we appreciate the trust that you place in us. That's why we post a Privacy Policy in our store. Simply stated, our Privacy Policy explains what information we collect from you, how we use that information, and what choices you have with respect to that information. For more details, please read our Privacy Policy.

 General Returns Policy

You may return new, unopened items sold and fulfilled by this Site within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just email returns@crazyals.com and we will guide you through the process and even supply you with a return-mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via email of your refund once we've received and processed the returned item.
This page outlines the details of our returns policy rules and exceptions:

Be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as toys, electronics, magazines, etc.).

This Site does not accept returns of the following items:

Partial Refunds will be issued for the following items:

Orders that were delivered more than 30 days ago are no eligible for full refund. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, follow our instructions on the Packing & Sending Your Return page (be sure to include the packing slip in the box), and ship the order to the address listed as the “Ship Returns To:” address in the Contact Us section of this Site.

If you received a faulty item and need to exchange it for the same item, contact our Returns Department at returns@crazyals.com to request a replacement. If you would like to exchange an item for a different one, please let us know in your email (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns facility. 

As this Site offers items for sale both by Owner and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

If the item to be returned was not sold by this Site, you will need to contact the seller directly or follow the specific Merchant’s return instructions.

Owner’s subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

The return mailing labels obtained from our Returns Department valid only for returns shipped within the U.S.

Each return-mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. 

If you received an extra item in a shipment, or items were delivered to you (or to your home) that you didn't order, please let us know. If you live in the U.S. we'll mail you a postage-paid return mailing label for their return.

At your earliest convenience, email us and let us know:

Merchants who sell their items on this Site vary in their returns policies. To find the returns policy for items sold by a Merchant, go to the product detail page for any item sold by the Merchant. In the pricing box under "Availability" you will see the Merchant's name as a link in the phrase "Ships from and sold by Merchant Name." Click on the name, and you will be taken to a page where you can read more information about that Merchant. Just click on the tab labeled "Returns" to read the returns policy. You can also explore the other tabs for shipping rates, help, and customer feedback.

Merchant items cannot be returned to this Site. They must be returned to the Merchant in accordance with the Merchant's own returns policy.

The Return Department allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. Just follow the instructions on Packing & Sending Your Return page.

Click on the links below for more return guidelines.

If you use our Return Department to return a gift item that was shipped directly to you from this Site, we'll send you a Crazyals.com gift certificate for the amount of the returned item(s) to the email address used on the Return Department form. (Don't worry--we won't let the gift giver know about your return.)

For orders that were marked as gifts at the time of purchase that are returned to us without using the Return Department, we'll send a paper gift certificate to the shipping address on the order.

Even if an item was not marked as a gift when it was sent to you, if you return it and you use our Return Department, you can indicate that the item was received as a gift. In this case, we'll send you a Crazyals.com gift certificate for the amount of the returned item(s) to the email address used on the Return Department form.

For items not marked as gifts either at the time of purchase or when using the Return Department, the refund is issued to the customer who placed the original order.

If you received a gift directly from the gift giver and do not have the packing slip or order number (but you are certain it was purchased from Crazyals.com), you can still return the gift to us. Please click one of the buttons to the right to contact Customer Service by email or phone. A representative will send you a postage-paid return-mailing label. Please include your email address (or, if you don't have one, your mailing address) on a slip of paper inside the returned package. Once we receive your return, we'll send you a Crazyals.com gift certificate for the amount of the returned item(s).

Most items ordered from Merchants are not directly fulfilled by us. If you receive a gift that was purchased and shipped from a third-party seller, you will need to contact the seller directly about the return. Seller contact information can be found on the invoice or packing slip shipped with the item.

The purchaser is refunded in cases when a package is returned to us as undeliverable, whether the order was marked as a gift or not.

You may return new, unopened items sold and fulfilled by the Site within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact our Return Department, and we will guide you through the process and even supply you with a return-mailing label you can print out.

Some product lines have special restrictions or returns policies. Visit the links on this page to find the returns policy for items in the various product lines listed.
Our General Returns Policy provides general policy and details on returns after 30 days, exchanges, and more.

Beauty
Video
Music
DVDs
Books
Grocery
Outdoor Living
Gourmet Food
Digital Products
Camera & Photo
Automotive
Electronics
Apparel
Tools & Hardware
Health & Personal Care
Sports & Outdoors
Computer & Video Games
Jewelry & Accessories
Computers
Baby
Office Products
Musical Instruments
Cell Phones & Service
Phone Cards
Toys & Games
Software
Kitchen & Housewares
Equestrian
Furniture
Art, Antiques, Crafts & Collectibles

Orders of Beauty products fulfilled directly by our Merchants. Crazyals.com cannot accept returns of items purchased from Merchants. Items that are shipped directly by the merchant must be returned to the merchant according to their return guidelines. To read the details of the merchant's returns, replacement, and applicable refund policies, visit the order summary in My Account.

Videos purchased from this Site can be returned within 30 days of receipt of shipment via our Return Department. These items must be unopened and still in their plastic wrap. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

CDs, music cassettes, and vinyl records purchased from this Site are easily returned within 30 days of receipt of shipment via our Returns Department. These items must be unopened and still in their plastic wrap. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

DVDs purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be unopened and still in their plastic wrap. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Books purchased from this Site are easily returned within 30 days of receipt of shipment to Crazyals.com via our Return Department. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

We cannot accept returns on grocery items purchased from this Site, including food, personal care items such as shampoo and skin care, and household items. If you are not satisfied with the item you have purchased, please use the Contact Us button on the left of any page to contact Customer Service. A representative will assist you with the request. We cannot accept returns of items purchased from Merchants. Items that are shipped directly by the merchant must be returned to the merchant according to their return guidelines.  Note: Merchants cannot accept returns of perishable food products. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Most outdoor living items purchased from this Site are easily returned to within 30 days of receipt of shipment via our Return Department. These items must be in new condition. For safety reasons, items that use flammable liquids or gases cannot be returned. These items will say "This item cannot be returned" on their product detail page. Please contact the manufacturer directly for service, warranty, return, and refund information. For assistance in contacting the manufacturer, email us at returns@crazyals.com. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

We cannot accept returns on gourmet food items purchased from this Site including candy, gift baskets, or any other specialty food items. If you are not satisfied with the item you have purchased, please use the Contact Us button on the left of any page to contact Customer Service. A representative will assist you with the request.
We cannot accept returns of items purchased from Merchants. Items that are shipped directly by the merchant must be returned to the merchant according to their return guidelines. Note: Merchants cannot accept returns of perishable food items. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Downloadable software titles purchased from this Site can be returned to via our Return Department. For returns of e-books or e-docs, please email returns@crazyals.com for further assistance. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Camera & Photo items purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be in new condition with original packaging and accessories. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Some Automotive items are offered for sale by this Site, and others are sold by Merchants. If you need to return an order you placed directly with this Site, just contact our Return Department and follow the guidelines for this particular type of merchandise. If you'd like to return an order made from one of our Merchants, you will need to contact the individual merchant directly.

Electronics purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be in new condition with original packaging and accessories. We cannot accept returns of products missing the serial number or UPC; we will not issue refunds for such items. We cannot accept returns of items purchased from Merchants. Items that are shipped by the merchant must be returned to the merchant according to their return guidelines. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Some items of Apparel & Accessories are sold by this Site, and others are sold by third-party Merchants. Any apparel item purchased from this Site may be returned using our standard policy, for up to 30 days from the order date.

Please note that this Site will gladly accept returns of unworn underwear and swimwear that it is in its original condition with all tags and packaging intact.

To return an item purchased from a third-party Merchant, you will need to contact the merchant directly.

Most tools and hardware purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be in new condition. For safety reasons, items that use flammable liquids or gases cannot be returned. These items will say "This item cannot be returned" on their product detail page. Please contact the manufacturer directly for service, warranty, return, and refund information. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Most health and personal care items purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be unopened and in new condition. We cannot accept returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation; the detail page for these products will indicate if these restrictions apply. Make-up may be returned after it has been opened if the color of the product does not meet your expectations. We cannot accept returns of items purchased from Merchants. Items that are shipped directly by the merchant must be returned to the merchant according to their return guidelines.

Some Sports & Outdoor items are offered for sale by this Site, and others are sold by Merchants. If you need to return an order you placed directly with us, just visit our Return Department and follow the guidelines for this particular type of merchandise. Please note that this Site will gladly accept returns of unworn underwear/swimwear, provided that it is in its original condition with all tags and packaging intact.
If you'd like to return an order made from one of our Merchants, you will need to contact the individual merchant directly.

Computer and video games purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be unopened and still in their plastic wrap. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Some Jewelry & Watch items are offered for sale by this Site, and others are sold by Merchants. If you need to return a jewelry order you placed directly with us, just contact our Return Department and follow the guidelines for this particular type of merchandise. Jewelry items with a value of $75 or more must be returned using a trackable USPS shipping method. Items valued more than $500 must also be insured. If you'd like to return an order made from one of our Merchants, you will need to contact the individual merchant directly.

Computers purchased from this Site, which have not been opened, may be returned for a refund within 30 days of receipt of shipment via our Return Department. Computers purchased from us that have been opened are subject to a 25% restocking fee to be deducted from the total amount the customer is refunded. Computers may not be returned more than 30 days from the date of shipment receipt. All computers sold by us are supported by the computer's manufacturers. In the unlikely event a computer appears to be defective, customers are directed to contact the customer support networks of the individual computer manufacturer to have it serviced under warranty. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Baby items purchased from this Site are easily returned in new condition within 30 days of receipt of shipment via our Return Department. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Office products purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be in new condition with original packaging and accessories. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Orders of Musical Instruments are fulfilled directly by our Merchants. We cannot accept returns of items purchased from Merchants. Items that are shipped directly by the merchant must be returned to the merchant according to their return guidelines.

You may return a cell phone within the first 30 days after delivery. When we receive your return, we'll issue the appropriate refund and send you an email confirming the refund amount. For U.S. customers we will deduct the cost of return shipping from your refund if you use our postage-paid return label, unless the return is a result of our error. It typically takes up to two weeks to process cell phone returns after they arrive at our Return Department. If you haven't received your refund after this period, please contact us so that we can further research the issue. Returning a cell phone does not automatically cancel the service contract with your carrier. If you are returning a phone for a refund, you will need to contact the carrier directly to cancel your service plan. Your cellular carrier will still charge you a prorated fee for the time you had the phone and service, including any additional roaming or long-distance fees and for any extra minutes you used. Also, activation fees are generally nonrefundable. For specific answers regarding service-plan cancellations, please contact your carrier directly. Carrier contact information is provided on the packing slip/invoice that is shipped with your cell phone/plan order.

Pay As You Go (or prepaid) phone cards are not returnable, as we have no way to check their value. If the card is defective, we recommend that you contact a local authorized dealer, or the carrier directly.

For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Toy & Game items purchased from this Site are easily returned in new condition within 30 days of receipt of shipment via our Return Department. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Software titles purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be unopened and still in their plastic wrap. We cannot accept returns of items purchased from Merchants. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Most kitchen items and housewares purchased from this Site can be easily returned within 30 days of receipt of shipment via our Return Department. These items must be in new condition with original packaging and accessories. For safety reasons, items that use flammable liquids or gases cannot be returned. Please contact the manufacturer directly for service, warranty, return, and refund information. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Most Equestrian items purchased from this Site are easily returned within 30 days of receipt of shipment via our Return Department. These items must be unopened and in new condition. We cannot accept returns of special order disciple or training products; the detail page for these products will indicate if restrictions apply. We cannot accept returns of items purchased from Merchants. Items that are shipped directly by the merchant must be returned to the merchant according to their return guidelines.

Furniture purchased from this Site, which have not been opened, may be returned for a refund within 30 days of receipt of shipment via our Return Department. Furniture purchased from us that have been opened are subject to a 25% restocking fee to be deducted from the total amount the customer is refunded. Furniture may not be returned more than 30 days from the date of shipment receipt. All furniture sold by us is supported by it’s manufacturers. In the unlikely event a defect, customers are directed to contact the customer support department of the individual manufacturer to have it serviced under warranty. For more information about refunds, exchanges, and return deadlines, see our General Returns Policy.

Some Art, Antiques, Crafts & Collectibles are offered for sale by this Site, and others are sold by Merchants. If you need to return an art, antiques, crafts or collectibles order you placed directly with us, just contact our Return Department and follow the guidelines for this particular type of merchandise. Are, antiques, crafts, or collectible items with a value of $75 or more must be returned using a trackable USPS shipping method. Items valued more than $500 must also be insured. If you'd like to return an order made from one of our Merchants, you will need to contact the individual merchant directly.

You can pack and send your return to us in just a few simple steps.

Please note that return mailing labels obtained from our Return Department are valid for domestic returns only. In addition, if you use a mailing label provided by our Return Department and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Return Department. You will be asked to select the relevant order from My Account. If you want to return an item that was given to you as a gift and you do not have the packing slip, you can also return it via our Return Department; however, you will first need to get the order number from the person who purchased the gift for you.

We can process returns and refunds only for items directly purchased from and fulfilled by Crazyals.com. If you just need to return an item, contact our Return Department. For more information about refunds, click the links below.

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via email of your refund once we've received and processed the returned item.

The amount of your refund depends on several factors: If you printed a postage-paid return mailing label from our Website or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error. Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:

If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee. Visit domestic shipping rates or international shipping rates for a breakdown on the fees.

If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.

If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to My Account for use on a future purchase.

Please note that the original expiration date will still apply.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.

If after reading this information, you feel that the amount of your refund was incorrect, please email us.

Items purchased from other sellers must be returned directly to that seller. Upon receipt of your return, the seller will contact us to confirm the refund. You'll receive an email from us confirming the amount once the refund has been completed. If you have not received the refund within four weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our Satisfaction Guarantee.

Our Return Department allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned.

 Ordering

Placing an order with us is easy. There's no need to create an account first or become a Preferred Customer. (We cannot accept orders by phone, fax, or email. All orders must be placed online.)

Here are the steps you need to follow to place an order. If you have any problems when following these steps, please read our Troubleshooting Tips.

Note: Some items offered on our website are fulfilled by Merchants. Payment, shipping, and return policies may vary by type of order and by seller. The seller of each item in your order will be clearly noted on the View Shopping Cart page.

First you will need to browse or search for the items you would like to order. Search boxes are located on nearly every page of our store. When you find an item that interests you, click the More… link of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.

If you want to order an item from this Site, click the "Add to Cart" button on the item's summary or product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue Shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Website.

Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the shopping cart, click the "Checkout" button. You will be taken to the first page of the order form. The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

Select a Checkout Option by indicating if you are an "Existing Preferred Customer", if you would like to "Checkout without registering", or if you would like to "Register as a Preferred Customer”.

If you are a returning Preferred Customer you’ll be prompted to enter your email address and password to login. If you are checking out without registering tell us where you would like to ship your order, and let us know if any of the items are to be gifts. (If so, you'll be given a chance to order gift-wrap and add a note.) If you are shipping to an APO or FPO address, click here for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

Consider how quickly you would like to receive your order, and choose a shipping type from the method.

If there is more than one item in your order, you will be given the following options:

If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we will ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences, and find domestic shipping rates or international shipping rates.

If you are a returning Preferred Customer you information will be pre-filled on the order form. If you are checking out without registering tell us the billing address of the credit card you are going to use for this purchase. Please Note: The billing address must match the credit card billing address exactly or the purchase will not be approved.

Next, let us know how you would like to pay for your order. We accept American Express, Diners Club, Discover, JCB, MasterCard, Visa, Visa Check Cards, Crazyals.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Check the accuracy all of the information you provided and make any necessary adjustments using the edit links. When you are ready, click the Submit Order button to submit your order. Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of shipment.

Crazyals.com is the ideal place to buy gifts for everyone on your list. Placing a gift order is as easy as placing any order. If this is your first time at Crazyals.com, we suggest using the Shopping Cart and placing your order via the order form. We are unable to offer the option of sending gifts anonymously.

To purchase items using our Shopping Cart, simply follow the steps listed below. If you are having difficulty adding items to your cart or your cart appears empty after you have added items to it, please consult the troubleshooting tips further down on this page.

If you want to modify your order before you complete the checkout process, here's how:

Your business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.

Unsure if your order went through? Sometimes an order will be successfully submitted even if you get an error message on the last step. If you are a registered Preferred Customer please check the list of recent orders in My Account before attempting to place the order again. If you were shopping without registering or if you are a registered as a Preferred Customer you will receive an email confirmation of your order. If you do not receive an email confirmation the order was not processed.

Error message on payment page. Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.

ZIP code and state do not match. This error message may be related to the way you entered the name of the state. Try entering the full name of the state, or the abbreviation without periods. For example, enter "California" or "CA" instead of "Ca." or "Calif." Otherwise, make sure you have entered the ZIP code without any spaces. To verify that the ZIP code is correct, visit http://www.usps.com/zip4/

U.K. or German postal code not accepted. If you are shipping an order to the U.K., be sure to include the space in the postcode. You may also need to enter the fourth or fifth character as a zero (0) rather than a capital letter "O". If you are shipping an order to Germany, leave the D out of the postal code. For example, if the code is D-12345, enter just 12345.

Page keeps looping back or is not updating. If you are being looped back to the same page on the order form, or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.

System Error. These errors usually occur for only a short time. Please return to our Website and try again later.

Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help:

If none of these suggestions solves your problem, please contact us. Please include as much information in your message as possible, including:

Our Customer Service department will be happy to assist you. However, please note that we cannot accept orders via email or phone.

Make sure you get your stuff! Incorrectly entered addresses may unnecessarily delay shipment. Please enter address information in the appropriate boxes and double-check for typos and other errors. Need help? Click for address tips:
APO & FPO Addresses
Guam and U.S. Protectorates
Commercial Mail Receiving Agency (CMRA) Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

Please note that the following items cannot be shipped to APO/FPO addresses: Apparel, camera and photo items, cell phones and service, computers, most electronics items, hardware, housewares, kitchen items, outdoor living items, software (including games), and tools.

Having trouble addresses for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia? Following these steps should help:

If you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

 Shopping On Crazyals.com With Your Wireless Phone

Crazyals Mobile enables you to shop at Crazyals.mobi (.mobi is a new domain specifically formatted to mobile devices) from virtually anywhere using a web-enabled mobile phone. If you are an existing Crazyals.com Preferred Customer, you will never be more than just a couple of clicks away from the latest and greatest gadgets, software, MP3 players, DVDs, CDs, electronics, video games, and more.  You can shop, check out top sellers, and even read customer and editorial reviews all with the convenience of a mobile phone.  Go ahead and try it!

You don't need to download anything to use the Crazyals Mobile service.  Just go to your phone's web browser, type in Crazyals.mobi, and you will be presented with the Crazyals.mobi mobile site. Crazyals.mobi.
The FAQs below should help you get started using Crazyals.mobi.

You can purchase most goods offered on Crazyals.mobi from your mobile phone. To place an order on your mobile device, you will need to be an existing Crazyals.com customer and use your Crazyals.com email address and password combination. For help finding your Crazyals.com password, just go to Crazyals.com from your PC, click on "My Account" at the top of the page, and then choose the "Forgot your password?" link in the Personal Information section. 

To use Crazyals.mobi on your mobile device, you must have an existing Crazyals.com account.  To set up a new account, visit Crazyals.com from your PC and click for the "New Customer” button on the left of the page. 

For all carriers, just type in Crazyals.mobi directly into your mobile phone's web browser. 

To find an item, just select a category from the Search For dropdown list and all of the products in that category will be displayed. 

All purchases made using your mobile device will be delivered to the default address in your Crazyals.com account. To edit your default address during a mobile order, just click on the "Edit" link when checking out or click Update My Shipping Information on the Preferred Customer home page.  To create a new default address, visit "My Account" on Crazyals.com using your PC.

All purchases made using your mobile device will be billed to the payment method associated with your default address. You can edit the billing method for a mobile order by clicking the "Change Billing" link at the bottom of the mobile home page. 

To cancel orders made on your mobile phone, please visit Crazyals.com from your PC and click "My Account" at the top of the page.  Learn more about canceling orders in My Account. 

To change the shipping method, payment method or shipping address of a completed mobile order, please visit Crazyals.com from your PC and click "My Account" at the top of the page.  Learn more about changing your order.

You need a wireless phone that has a mobile browser. Many carriers also require you to register for their wireless Internet access services. Contact your wireless carrier to see if your phone and service plan are Internet-capable. Your carrier may bill you an incremental fee for web or data charges. 

We're sorry; we do not accept phone orders. Please place your order using our Crazyals.mobi Mobile service or our website.

 Product Recalls

Crazyals.com handles product recalls on an individual basis. When we are notified that an item has been recalled, we stop selling the item and write to customers who have already purchased it to resolve the issue.
For various consumer product recalls:
Consumer Product Safety Commission
http://www.cpsc.gov/

April 2007: The U.S. Consumer Product Safety Commission (CPSC) is encouraging consumers to spring clean for safety. In doing so, CPSC is launching the new "Drive to 1 Million" initiative. The goal: to sign-up at least 1 million consumers to receive life-saving information electronically through CPSC's email notification project.

Consumers can receive notice of recall information as it is released by signing up at www.cpsc.gov. Signing up is free, it's fast, and it could save your life or the life of a family member.

 Buying with a Corporate Account

Our Corporate Accounts program offers many advantages to corporations and institutional customers. Multiple authorized purchasers can buy items for one corporate account, and account managers can track purchases across their organization.

Corporate account customers may also be entitles to special pricing and trading terms.

Account managers will be able to log in to our corporate account management area to view all corporate orders placed on the account, add or delete buyers, and much more, all in one secure place. To learn more about viewing and managing corporate accounts, click here.

 Problems with Sellers

Disputes | Out-of-Stock Orders | Unreceived Orders | Incorrect Orders | Reporting Fraud | Bounced Emails

Crazyals.com wants every order to go as smoothly as possible, but in rare cases, disputes will occur. Since the sales agreement is between the buyer and the seller, Crazyals.com cannot intervene in the event of a dispute. Buyers should contact their seller with questions about their Merchant order.

Sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. If we find a seller's out-of-stock sales becomes problematic, we will take appropriate action.

If you paid for an order using Crazyals.com Payments, and the estimated delivery date passes, you have the right to be concerned. Sellers are responsible for communicating with you and for correcting any problems that might arise with lost shipments, damaged items, or other mishaps. If a seller fails to deliver, you may be eligible for reimbursement under the Crazyals.com Satisfaction Guarantee. (There are some exceptions, so please do take a moment to read more.)

Like unreceived orders, wrong orders should be brought to your seller's attention. Contact your Merchant for assistance. If a Merchant seller fails to deliver, you may be eligible for reimbursement under the Crazyals.com Satisfaction Guarantee.

Our first concern at this Site is maintaining a safe and secure website on which third-party orders can take place. The Crazyals.com Satisfaction Guarantee is designed to ensure buyers a safe shopping experience. It also covers most Merchant orders. Before you consider submitting a claim, please read the Satisfaction Guarantee. If your transaction is not covered under the guarantee, please take the following steps:

You may also want to review these other online resources:

Sellers are required to have valid email addresses; sellers who do not are violating our Participation Agreement and terms of service. If your email to a seller bounces, please report this. You will not receive a reply to your report, but our Investigations team will follow up with the seller.

If you cannot reach your seller, please review the guidelines above for help in resolving your order concerns.

 Warranties

If you wish to obtain a warranty for a product sold by Crazyals.com, you may contact the manufacturer of the product directly or send an email request to warranties@Crazyals.com. If you email Crazyals.com for the warranty, please specify the product's ASIN (located under the product features), as well as the street address or fax number to which we should send or fax the warranty.

If you are interested in a warranty for a product sold by a third party on Crazyals.com, please contact the seller of that product directly to obtain a copy of the warranty.

 Payment Methods We Accept

Crazyals.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Visa, Visa Check Cards, Crazyals.com gift certificates, payment directly from your bank account, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

We do not currently accept international wire transfers, PayPal, or Smart Cards. For grocery purchases, we are unable to apply manufacturer's coupons, food stamps, or any other payment method not listed above.

We accept checks as payment for most items, except:

You must place your order online before mailing us your payment. When filling out the order form, select "Pay by check or money order" as the payment option.
After you have submitted your order, you can send payment to the address below.

Please be sure to write your email address on the check or money order so we may properly credit My Account.
Crazyals.com
1568 Sutton Meadow Lane
Cordova, TN 38016

We accept only postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check.

Our typical time frames for receiving and processing checks or money orders is as follows:

Your order will not ship until after your payment has been received and processed.

We will send you an email notification on the day that your payment is entered into My Account.

Available funds from checks are not designated to specific orders. We will ship the first available order for which there are sufficient funds.

Note: All checks will be authorized using Telecheck check verification service. Returned checks will be referred to Telecheck for collection and will be subject to the maximum returned check fee allowed by law.

If you mailed us a check or money order more than 4 weeks ago, please click the contact us link on this page and provide us with the following information:

These details will help us match your payment with your order.

 Pay Directly from Your Bank Account

If you have a U.S. bank account, you can pay online for goods and services purchased on this Site without having to mail in a physical check. The option to "Pay directly from your bank account" will be presented as a payment option during the checkout process if you place your order through the Shopping Cart.

When you sign up, we will ask you to provide information to identify yourself and your bank account. Once this information is added to My Account, you'll be able to quickly select the option to pay directly from your bank account when placing future orders.

Click the links below to read more about paying directly from your bank account.

In order to add "Pay directly from your bank account" as a payment option, you will be asked to supply the bank routing code (also known as the ABA code), the account number, and the name and the address associated with the principal account holder. You will also be asked for the driver's license number (or state-issued ID number) and the issuing state of the principal account holder. We do not need a check number; Crazyals.com will debit your bank account electronically and the bank does not require a check number for such transactions.

Yes, you can safely enter your information via our secure server, which encrypts all submitted information. To provide you with an additional layer of security, all account information provided to Crazyals.com is stored on a computer that is not connected to the Internet. This computer is not accessible by network or modem, and the information is not stored anywhere else.

We're sorry, this option is not currently available.

Yes, you can use any bank account (checking or savings) provided My Account is a personal account located at a branch in the U.S. Although the principal account holder's billing address does not need to be in the U.S., the account holder must have a current U.S. driver's license or state-issued ID.
We do not accept corporate or business bank accounts.
The account must be "ACH-enabled," meaning that the bank account can be debited electronically. When you place an order, Crazyals.com will check whether your bank account is ACH-enabled. If it is not, you will be offered the option to provide a new bank account or select a different payment method for your order.

You can use this method to purchase any item on Crazyals.com--including items sold by other sellers--except for the following:

Your bank account will be debited only after we send you a shipment. If an order cannot be completely fulfilled in a single shipment, My Account will be debited only for the items that are shipped.

In the event that we have difficulty authorizing your bank account for payment, We will send you an email with instructions for correcting the problem. If you did not receive or no longer have this email, here's what you can do:

Crazyals.com will make three attempts to debit your account. If there are still insufficient funds on your account and Crazyals.com is unable to resolve the issue with you, your transaction will be sent to Certegy Check Services for collection. Certegy may telephone you regarding the transaction. You can contact Certegy Check Services, Inc. at 1-866-834-5125 Monday through Friday, any time between the hours of 8:30am to 4:30pm ET.

Whenever you return an item, we issue a refund to the payment method used for the order--if you pay by check online, the refund would be credited to your bank account.

No, payment cannot be split between a bank account and a gift certificate or credit card.

 Invoices

It's easy to print an invoice for any order you have placed with Crazyals.com. Simply follow these instructions:

A similar document should accompany any shipment you receive from us. Please note that you cannot print invoices for orders you have placed with Merchants.

   Pricing

We offer you consistently low prices on every item in our store. All prices are listed in U.S. dollars. We do not have a currency converter in our store, but several Websites provide this service. Orders placed on the Site will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.

Click the links below for more information about pricing-related issues.

Crazyals.com's price for not-yet-released items sometimes changes between the time the item is listed for sale and the time it is released and shipped. Whenever you pre-order a book, CD, video, or DVD, the price we charge when we ship it to you will be the lowest price offered by Crazyals.com between the time you placed your order and the release date. The order summary in My Account will reflect the lowest price within 24 hours of the price change.

Please note that our Pre-Order Price Guarantee applies only to items sold by this Site, and not to items (or prices) offered by other sellers on our site.

If your order enters the shipping process before the release date and the price is lowered on the release date, we will automatically refund your credit card for the difference between the price you were charged and the release-date price. If you did not use a credit card to pay for your order, please contact customer service using one of the buttons to the right.

Crazyals.com does not price-match with other retailers (including those who sell their items on our Website). We do, however, consistently work toward maintaining competitive prices on everything we carry.

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.

The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

We do not offer additional discounts on large orders of a single title or on large orders of many individual titles. If you are purchasing additional items for a corporation or institution please contact us.

Also, please note that the availability listings on our Website are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.

Oversized and extremely heavy items are marked on their product detail pages as requiring a special surcharge. The surcharge varies depending on the size and weight of the item. Special-order books will incur an additional charge of $2.99 per item due to the additional labor required in ordering these titles directly from the publisher. Both of these charges will be included in the Shipping & Handling subtotal of your order.

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, Crazyals.com's price will necessarily change on occasion.

With respect to items sold by Crazyals.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Crazyals.com. Your purchases from third-party sellers using Crazyals.com Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.

 Sales Tax Requirements

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. For more information about sales tax charged on your order, consult the links below.

The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment.

Items sold by Owner, or its subsidiaries, and shipped to destinations in the states of Tennessee, Florida, or California are subject to tax.

If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts.

The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address. Owner obtains sales tax rates from a leading tax rate service provider.

Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged. For example, tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.

For sales tax purposes, electronically delivered products (e-books, e-documents, and electronically delivered software) are considered to be shipped to your credit card billing address.

No sales tax is charged when purchasing gift certificates; however, purchases paid for with gift certificates may be subject to tax.

In order to offer you the widest selection and the most convenient shopping experience, This Site has teamed with many other merchants. Your order may contain items from one or more of these online merchants. Each of these online merchants may have different sales tax collection obligations, depending upon their business policies and the location of their operations. This Site calculates sales taxes on the merchants' behalf in accordance with their instructions. These instructions vary depending on the tax laws in each state.

If you have questions about tax on items purchased from these listed merchants, please contact Customer Service.

If tax has been charged on any portion of your order and you need to take advantage of your tax-exempt status, the process will differ depending on the merchant who sold the taxed items.

If the taxed items were sold by any of the following merchants, Crazyals.com Customer Service can facilitate a refund.

If the taxed items were sold by any other merchant, please contact that merchant directly.

In those cases where we can facilitate a tax exempt refund, you will need to provide us with acceptable proof of exempt status for the state where the items will be shipped.

Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:

All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped.

The documentation submitted should include the name of the merchant who sold the items and the name of the organization that purchased the items.

First, place your order through our Website. After you've placed your order, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is (901) 328-2760.

Please include the following:

While you need to submit this information to us once for each applicable merchant, you do need to contact us after placing each order to ensure you are refunded the tax on your purchase.

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.

The Internet Tax Freedom Act (ITFA) has been renewed through October 31, 2007.
Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

 Refunds

Should you return an order that was placed using a promotional certificate, you will not be refunded for the amount of the certificate, as these discounts were deducted from the original purchase amount.

Many great promotional offers are available at Crazyals.com. When taking advantage of one, be sure to read the entire list of restrictions associated with that promotion. If your order does not seem to reflect all the benefits mentioned in the promotion, you may want to review the specific promotion's restrictions as well as our general Promotional Code Rules & Restrictions. Please take special note of both the items you're buying and the sellers you're buying them from, as some promotions are restricted to certain items and/or sellers.
To qualify for a specific promotion, your order must be placed during the specified promotion period. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Orders that are shipped to multiple addresses are also not eligible.

 Free Shipping Offers

Want to take advantage of our FREE Shipping Offer? Free shipping is occasionally available for specific products or from specific merchants. Offers will be indicated on relevant product detail pages or merchant home pages.

 Rebates and Other Promotional Offers

Claiming Your Offer | Waiting for Your Crazyals.com Rebate? |  Manufacturer Rebates

You will find a wide range of promotional offers at Crazyals.com--some from the manufacturer of an item, some from Crazyals.com, and some from third-party sellers on our site.

There are three types of promotional offers available: a monetary rebate, a gift that comes with the purchase of a certain item, and an offer to buy multiple items and receive an extra for free. In each case, the promotional offer will be a transaction between you and the company initiating the offer. It is up to you to claim the offer. Terms of Use of individual offers vary. In order to qualify for an offer, you must place your order by the date specified.

We carefully check the validity of all promotional offers listed on the site. For monetary rebates we display both the price you'll pay for the item and your final net price after you claim your rebate. If you believe our information about a promotional offer is inaccurate, please contact us with as many details as possible so that we may correct the error. We can offer compensation for a discrepancy only if the promotional offer comes from Crazyals.com.

It's best to print Mail-In offer coupons from our Website at the time you make your purchase--just click the See details link on the item's product detail page. For Mail-In rebates, please print, fill out, and mail the rebates to the specified address. Most Mail-In offers require that you send in the original or a copy of the UPC barcode; be sure to keep the item's packaging until the rebate arrives. If you need a receipt to enclose with the form, print an invoice for your order by clicking the My Account link at the top of our Website and then selecting the Order History link, then "Print " next to the individual transaction on the list.

Crazyals.com rebate offers typically take 12 to 15 weeks to process from the time you file for the rebate.

If you have a manufacturer's offer, please contact the manufacturer to check the status.

 Problem with an Order?

If something is wrong with an order that is being fulfilled by this Site, we certainly want to help you. Please read the information below for more on how to proceed. (If something is wrong with an order you placed with a Merchant, click here for information about our Satisfaction Guarantee.)

Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.

Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Otherwise, contact our Return Department. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

Did you receive the wrong item or an item you didn't order? Contact our Return Department.

Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in My Account for estimated delivery dates for every shipment associated with your order.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in My Account. 

Need further assistance? Choose the appropriate contact method from the 'Contact Us' box on the left-hand side of this page.

 Editing Payment Settings

Explore the links on this page for more information on how to edit, view, and change payment settings for My Account.

 Closing My Account

Once your account is closed, it is no longer accessible by you or anyone else. Please note that if you have a Wish List or Gift Registry you will no longer have access to My Account for these purposes either.

If you ever wanted to order from us again, or take advantage of any other features of our store that require a password, you would need to start a new account. If you simply want to change the email address associated with your account or remove a credit card from your list of payment options on the order form, you can do both of these things online without having to close My Account.

Still want us to close your account? First, visit My Account and cancel any outstanding orders associated with the account. Once you have done so, please email us, from the "Contact Us" box on the left-hand side of the page, to request that your account be closed. Please make sure to send your request from the email address associated with the account you would like to close, so that we can verify your identity.

 Update My Account Information

We want to make sure your holiday gift-giving (and gift-receiving) experience is easy and convenient--but we need your help! If you haven't ordered from our Website in a while, you may need to update your account information. Here are some quick links to get you on your way:

We cannot tell you your current password, but we can certainly help you acquire a new one by sending a personalized link to your email address. This way, you can securely change your password to whatever you want. If you visit us from a computer you have not used before, we will ask for complete verification of My Account information before proceeding with the password change. Reset your password now.

To change the name, email address, or password associated with My Account, sign in to My Account using the email address and password currently associated with My Account, and click the Change your name, email address, or password link under the Account Settings heading. If you change your email address, all communications preferences will automatically be associated with your new email address.

 Signing Out

If you are using a public terminal, you will want to log off, or sign out, before you leave the computer. Here's how:

We recommend that you sign out only when you feel that you must. If we can't identify you, it will be difficult for us to identify items that might be of interest to you.

To regain access to the items saved in your Shopping Cart, to place orders, or to view your recommendations, you'll need to sign in again.

To log back in to our website:

The next time you visit our home page, you will once again be greeted by your name.

 Wish Lists

Wish Lists are a great way for people to let others know the things they would most like to own. They also make it easy to ensure that the gift gets sent to the right place and that the recipient doesn't receive more than he or she wants.
Looking for a Baby Registry or Wedding Registry? We have those too!
Ready to start shopping? Search for or create a Wish List now.

 Gift Options

Gift-wrapping, gift notes, and confidential shipping addresses are available for items shipped by Crazyals.com and by some of our merchants. If the item you're purchasing is shipped by a Crazyals.com Merchant, some or all of these options may not be available to you during the ordering process.